Terms of Sale
Standard Packing

To facilitate rapid shipping we will ship only the quanity listed as the standard box or crate. Included with each item orded is a full color picture. All orders will be processed in order of receipt.

Shipping & Shipping Rates

Orders will be shipped either Federal Express ground, UPS, or Motorfreight.
Sorry, no COD's accepted.


Checks, Money orders, Visa, Mastercard, American Express and Discover cards are gladly accepted.


Packing lists are included with each shipment. Prices are subject to change without notice due to market fluctuations. This listing replaces all previous price lists.

Damages and Shortages

Due to the highly perishable nature of bulbs and plants, all items must be unpacked and inspected immediately. All shortages or damages must be reported to us within 2 days of receipt. Please do not dispose of the goods. You may be required to return them to our warehouse before credit can be issued; however, do not return to us without prior approval. We offer no warranty against weather damage, poor soil conditions or improper handling and storage. Please treat all bulbs and plants as perishable items and follow recommended planting instructions for your area.

When buying plants, we guarantee healthy plants on arrival. Please contact us with any issues within 3 days after delivery. Photos will be required. Please understand that we ship a live product and we are not able to make any exceptions to this policy.

How to Order

Our business hours are Monday through Friday 9:00am to 5:00pm P.S.T. Ordering in advance may be required.
*** Order by phone toll free: (800) 533-8573
*** Order by email: info@pacificcallas.com
*** Order by fax: (818) 241-5148
*** Order online: http://www.elephantearsplants.com
*** Order by mail: Pacific Callas, 23367 W Park Colombo, Calabasas, CA 91302

Placement of an order with Pacific Callas is an acknowledgement and acceptance of the above provisions.